① Accessing CCaaS
UCaaS Set Up
② Authentication③ Registration④ SIP User Config⑤ Agent Config⑥ UC RoutingCCaaS Setup
⑦ License Users⑧ Create Skills⑨ Assign AgentsSummaryTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
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Accessing CCaaS
Overview This video will provide an overview of accessing Xima CCaaS both through our HTML UI and the Admin Portal desktop application. Written instructions are included below
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