① Accessing CCaaS
UCaaS Set Up
② Authentication③ Registration④ SIP User Config⑤ Agent Config⑥ UC RoutingCCaaS Setup
⑦ License Users⑧ Create Skills⑨ Assign AgentsSummaryTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
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Agent Training
Overview This short video provides a brief introduction to the list of training materials that you will provide to your contact center agents, as well as some key information on enabling features. This list of training materials will provide insight to your Xima CCaaS agents on how to interact with the Contact Center Agent Client (CCAC). Please forward the following links to the appropriate agents.