① Accessing CCaaS
UCaaS Set Up
② Authentication③ Registration④ SIP User Config⑤ Agent Config⑥ UC RoutingCCaaS Setup
⑦ License Users⑧ Create Skills⑨ Assign AgentsSummaryTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
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Authentication
Overview This video will show you how to authenticate ACO/RingCentral with Xima CCaaS. Written instructions are included below.
Before you start with the steps below, there are a few prerequisites. You must create a Super Admin account in Avaya Cloud Office (ACO) for Xima CCaaS to register and connect with. That account has a username and password and that will be helpful when we try to connect Xima CCaaS and authenticate it with ACO.
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