① Accessing CCaaS
UCaaS Set Up
② Authentication③ Registration④ SIP User Config⑤ Agent Config⑥ UC RoutingCCaaS Setup
⑦ License Users⑧ Create Skills⑨ Assign AgentsSummaryTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
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Go-Live Tips
The most important element of a successful Go Live is the testing completed in the previous step. If properly tested, a Go Live is typically successful. However, here are some tips for monitoring on the day of Go Live.
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