① Accessing CCaaS
UCaaS Set Up
② Authentication③ Registration④ SIP User Config⑤ Agent Config⑥ UC RoutingCCaaS Setup
⑦ License Users⑧ Create Skills⑨ Assign AgentsSummaryTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
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SIP User Configuration
Overview This short video demonstrates configuring your Xima Integration SIP User in the RingCentral/ACO portal. Written instructions are listed below.
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