① Accessing CCaaS
UCaaS Set Up
② Authentication③ Registration④ SIP User Config⑤ Agent Config⑥ UC RoutingCCaaS Setup
⑦ License Users⑧ Create Skills⑨ Assign AgentsSummaryTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
Additional ResourcesCopyright © 2022 Xima Software, All Rights Reserved
Testing
User Acceptance Testing is a vital step to ensure that calls are routing appropriately, caller experience in queues is satisfactory, and your agents understand the Contact Center Agent Client (CCAC) and are prepared to use it.
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