① Accessing CCaaS
UCaaS Set Up
② Authentication③ Registration④ SIP User Config⑤ Agent Config⑥ UC RoutingCCaaS Setup
⑦ License Users⑧ Create Skills⑨ Assign AgentsSummaryTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
Additional ResourcesCopyright © 2022 Xima Software, All Rights Reserved
UC Routing
Overview This short video will show you how to create queues within the RingCentral/ACO portal for Xima CCaaS. Written instructions are listed below.
‣