Additional Resources

Additional Resources

Overview This short video provides an introduction to the various resources that you have available to you. Below you will find a list of those resources containing links to access them.

Support Options

Guide Site

This site houses helpful articles and videos that you can use to help you build a better understanding of how to use Xima CCaaS and it’s robust list of features. You can find the Xima CCaaS guide site at guide.xima.cloud.

Web Ticket

For any non-emergency issue, please submit a ticket on our help center at ximacare.ximasoftware.com.

Phone Support

For urgent, time-sensitive issues, you can contact us by phone during the hours listed below.

North & South America Support Hours: 7 a.m. to 5 p.m. MT Monday-Friday Direct: 801-930-1800
EMEA Support Hours: 10 a.m. to 6 p.m. BST Monday-Friday International: +44 (0) 800 054 1227
APAC Support Hours: 9 a.m. - 5 p.m. AEST Monday-Friday International: +61 386168550