① Accessing CCaaS
UCaaS Set Up
② API Authentication③ Registration④ UC RoutingCCaaS Setup
⑤ License Users⑥ Create Skills⑦ Assign AgentsRouting ReviewTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
Additional ResourcesCopyright © 2025 Xima Software, All Rights Reserved
Create Skills
Overview This short video will walk you through the steps of creating a new skill group within Xima CCaaS. Written instructions are listed below.
‣