① Accessing CCaaS
UCaaS Set Up
② API Authentication③ Registration④ UC RoutingCCaaS Setup
⑤ License Users⑥ Create Skills⑦ Assign AgentsRouting ReviewTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
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Assign Agents
Overview This short video will walk you through adding an agent to a skill group within Xima CCaaS. Written instructions are listed below.
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