① Accessing CCaaS
UCaaS Set Up
② API Authentication③ Registration④ UC RoutingCCaaS Setup
⑤ License Users⑥ Create Skills⑦ Assign AgentsRouting ReviewTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
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Agent Training
Overview This short video provides a brief introduction to the list of training materials that you will provide to your contact center agents, as well as some key information on enabling features. This list of training materials will provide insight to your Xima CCaaS agents on how to interact with the Contact Center Agent Client (CCAC). Please forward the following links to the appropriate agents.