① Accessing CCaaS
UCaaS Set Up
② API Authentication③ Registration④ UC RoutingCCaaS Setup
⑤ License Users⑥ Create Skills⑦ Assign AgentsRouting ReviewTraining & Go-Live
Agent TrainingTestingGo-Live TipsManaging CCaaS
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Authentication
Overview This video will show you how to authenticate Netsapiens API with Xima CCaaS. Written instructions are included below.
Before you start with the steps below, you must have access to the Netsapiens Admin Portal (NDP), otherwise, you will not be able to follow through with the authentication.
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