Xima CCaaS for RingCentral / ACO

① Accessing CCaaS

UCaaS Set Up

② Authentication ③ Registration ④ SIP User Config ⑤ Agent Config ⑥ UC Routing

CCaaS Setup

⑦ License Users ⑧ Create Skills ⑨ Assign Agents Summary

Training & Go-Live

Agent Training Testing Go-Live Tips

Managing CCaaS

Additional Resources

‣

Control Panel 🎛

⚡

Get Xima CCaaS Up and Running Detailed reporting, skills based routing, and queue callback are now at your fingertips. Select your UCaaS platform to begin. Ring Central / ACO Netsapiens